Refund policy

We want you to feel confident when purchasing from us. If you need to request a return, refund, or exchange, please contact us as soon as possible and provide your order details.

1. Change of mind

Change-of-mind returns may be considered at our discretion. Items must be unused, in original condition, and returned with original packaging where applicable.

Shipping costs for change-of-mind returns are generally the responsibility of the customer unless otherwise agreed.

2. Faulty, damaged, or incorrect items

If you receive an item that is faulty, damaged, or incorrect, please contact us promptly with your order number and clear details of the issue. We may ask for photos or further information to assess the claim.

Where required under Australian Consumer Law, we will offer an appropriate remedy, which may include repair, replacement, refund, or store credit depending on the issue.

3. Return process

To request a return, please submit a return request using our contact or returns process and include:

your order number or invoice number
the item being returned
the reason for return
any relevant supporting information

4. Non-returnable items

Some products may not be eligible for return, including special-order items, used items, installed items, or products not returned in original condition, unless required by law.